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GENERAL


Do I need a Visa to enter Cuba?

Yes, Visa is needed to enter the country.


When is it more convenient to travel to Cuba?

Cuba is an eternal summer as many say, practically every month of the year is good to visit the Island although many prefer the months of December to April, as the summer months have passed, and the rainy season. This is the season where more tourists visit Cuba.


If you prefer to travel to Cuba in the middle of summer, very hot and radiant sun, the months of July and August are ideal. In this season of the year the beaches in Cuba are full of Cuban vacationers, as it is a tradition to take vacations in these months of the year.


If you want to enjoy the benefits of low rates, the months of May - June, and September - October are ideal for this. Summer is still enjoyed in the months of June and September.


Is Cuba a safe country?

Cuba is a destination of peace, health and security and has a low crime rate, generally the lowest in the hemisphere.


You in Cuba can walk and delight with nature and beaches, you can enjoy the possibility of exchanging with local people and knowing the culture in all its manifestations, although you must be attentive, as many incidents related to pickpockets and bag theft occur.


PERSONAL INFORMATION


What information do they keep from me?

The information we keep from you is that which you voluntarily provide and that helps us identify you, such as your name, phone number, email address. We guarantee that the information we request from you is required to provide you with the product or service you requested. We use your information for the purpose of responding and processing your requests for products and services on your planned trips with GrandSlam.com.


Who do they share my personal information with?

The personal information of a Client is only shared with our authorized service providers to make reservations.


BOOKINGS


Can I pay the reservation when I arrive at the hotel?

No, payment must be made through the GrandSlam.com website, along with the reservation confirmation email that will be sent to you, you will receive a payment invitation and you can pay your reservation.


How to book a flight on GrandSlam?

Booking a flight through our website is very easy. Indicate departure and arrival airports and number of passengers and choose the price and schedules that best fit your needs. Follow the reservation process by completing the requested information and you will receive an email with the confirmation, the details of your reservation and a payment invitation.


How do I know if my reservation is confirmed?

You will receive a confirmation email at the email address provided during the purchase process. Reservations can be confirmed within 48 hours of making the reservation, although it may take a little longer depending on the season.


When I make a request for a product through the GrandSlam.com site, will I receive confirmation immediately?

On our website the products are not immediate confirmation, as this depends on the availability of the service or product. Within 3 business days our team will send you a response with the confirmation of the service or the proposal of another service with similar characteristics.


I want to change or cancel my reservation on the site, what do I have to do?

To request any change or cancel your reservation, you need to contact our team immediately, through contacto@grandslam.com or access the contact section of the site located at the bottom of the home page . Please note that some modifications may have extra expenses. In case of cancellation, charges will be charged based on the date of cancellation policies (See Terms and Conditions) and will apply to all reserved services.


Do I need to contact you to confirm my reservation?

No, it will never be necessary for you to contact our team. Once you pay for the desired product or service, you will receive a confirmation email with your reservation details for any procedure or query you need to make.


Can I organize a group trip with you to Cuba?

Yes, GrandSlam organizes travel groups to Cuba, we can propose an itinerary or organize a program upon request. We recommend that for group travel you must organize the trip at least 45 days in advance. For student groups we have affordable accommodations throughout the country.


HOTELS


Does the category of hotels in Cuba match international standards?

No, in general, the levels of services and comfort of hotels in Cuba do not correspond to international standards, most of them are a lower category. L are excepted