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These Terms and Conditions regulate the electronic contracting of tourist services that are carried out through this website www.grandslam.com and the content shown therein.


This website offers its services to the user under the acceptance, without modifications or reservations, of these Terms and Conditions. The user acknowledges that his use constitutes the irrefutable manifestation of his acceptance.


The user agrees to use the services for personal and non-commercial use and benefit. All products and / or services contained and offered through this website, in any form, as well as all the information shown here should not be copied, edited, reproduced and / or marketed in any way by the user.


The user acknowledges and accepts that the use and interpretation of the contents of this website and the linked sites are at their sole and exclusive risk. GrandSlam is not responsible for the interpretation and / or misinterpretation thereof, explicitly or implicitly, or for improper use of them, or for actual, direct or indirect damages, invoked by those who claim to have been induced to take decisions when consulting this site or its services.


The information, content and / or prices shown on this website may be updated. The updates made will not affect, in any case, the services contracted and previously confirmed to said updates, which will be governed by the information in force at the time the service was contracted.


GrandSlam may modify all or part of these Terms and Conditions at any time. The modifications made will not affect, in any case, the services contracted and previously confirmed to said modifications, which will be governed by the Terms and Conditions in force at the time the service was contracted. It is the responsibility of the Client to know these Terms and Conditions in force at the time of the start of the service contract.


GrandsLam does not accept any responsibility related to the ability to access or use this website at any time, or in case of any interruption during the interaction with it, or for errors in making a transaction.


It is the Client's obligation to verify with the corresponding embassy or tourist office the updated visa and passport requirements necessary to enter Cuba. GrandsLam does not guarantee the provision of the contracted services to clients that do not comply with Cuba's visa requirements, nor does it guarantee that the rental of cars or other vehicles to customers who do not have a valid driver's license or other necessary documentation will be carried out. . If you are the Client citizen of the United States of America, it is your responsibility to obtain the relevant documentation requested by the Government of the United States of America for trips to Cuba. Neither GrandsLam nor its suppliers will assume any responsibility if the Client does not obtain the relevant documentation prior to his trip to Cuba. Neither GrandsLam nor its affiliates will be liable for any fine or demand from the Treasury Department of the United States of America because of their trip to Cuba.


The Client accepts the General Conditions mentioned, which include the following sections:




Automatic confirmation of some of the products and / or services published on this site is currently unavailable. The Client must make the request of his interest in the reservation forms of the website, the GrandsLam team will send an email informing him of the processing of his request and the response to it. If the desired product and / or service is available, payment will be made through an electronic system, through which the Client receives an email that will lead him to a Virtual POS where he can make the payment.


At all times GrandSlam will communicate with the Client and provide different options and alternatives for products and / or services not available and will help you plan your trip.



Payment is made electronically always before the Customer arrives in Cuba. For this, a Virtual POS (Point of Sale Terminal) is used once it has been verified that the data provided by the Client is correct. All the information exchanged for the payment process is encrypted using the SSL (Secure Socket Layer) protocol, this allows the data not to be detected, intercepted or used by third parties, in the same way the data is not kept by GrandsLam. No member of the GrandsLam team will request your credit card information under any circumstances. If at any time such information is requested, you must report it immediately to comercial2@grandslam.com. In order to detect and avoid fraudulent operations, unnecessary damages and inconvenience to its customers, GrandsLam adopts fraud prevention measures and controls. Sometimes, in order to ensure that it is not a fraudulent operation, additional information may be requested. The refusal to provide this information will prevent GrandsLam from making the necessary checks about the authenticity of the payment. In these cases, GrandsLam will have the right to cancel the request for fraudulent. Despite its attempts to improve its fraud detection systems, GrandsLam cannot fully guarantee that an operation that is not is not classified as fraudulent. In the event that the Client is affected and an operation is denied incorrectly, he must indicate it through the means of contact provided so that the problem can be resolved as soon as possible.


The use of a payment method owned by a third party is prohibited except in the case of the express authorization of said third party, being the responsibility of the proof of said authorization and assuming all damages and losses that occur to GrandsLam .


Visa, Visa Electron, MasterCard, Maestro and American Express credit cards that have the Secure Electronic Commerce PIN are accepted for making payments. The payment system communicates with the Client's bank, with which it will check the validity of its card, the available funds and any restrictions associated with it, and will immediately inform you of the payment result, that is, if it was satisfactory or was rejected.


The satisfactory payment in the established period is a mandatory requirement to obtain the confirmation of the services. If the payment has not been made, the GrandsLam team will contact the Client to remind him of the remaining days to make the payment and assist him in the process if necessary.


In addition, the Client undertakes to:

- Assume financial responsibility for all transactions made under your name or account.

- Be over 18 years of age, make the purchase for personal use and have legal capacity to perform the transaction.

- Ensure that all the information you provide is true and accurate. Providing incorrect credit card information or an incorrect billing address may cause delays in the issuance of your travel documents and increase prices. Please verify that the information provided corresponds to your card.




The Client, as a user of this site, is fully responsible for the information sent to it, especially (but not limited to) their comments on the products or services sold.

The sending to this site of: any threatening, defamatory, obscene, pornographic or other material or content that violates the rights of publicity and / or privacy or that violates any law is strictly prohibited; any material or commercial content, including (but not limited to), solicitation of funds, advertising or marketing of any product or service; and any material or content that is improperly appropriated or violates any reserved right, trademark, patent right or any other property right of any third party.

The Client is fully responsible for any damage resulting from any violation of these restrictions, or for any other damage resulting from his / her sending of content to this site.

The Client as a user acknowledges that GrandsLam may publish, delete or perform any other action in the exercise of its rights over any content received from You, without being obliged to inform you.



GrandsLam works as an intermediary travel agency between the Client and tourism service providers in Cuba, this translates into an authorized third-party public agent, such as tour operators, hotels, car rental companies, carriers, airlines, etc. ., so the contracting of products and / or services takes place between you and the supplier. However, GrandsLam assumes responsibility with the Client in case of negligence of the agency, falsification of important information or in the event of breaking any other relevant law.




There will be no contract between the Client and GrandsLam or its suppliers for the sales made of any product, unless and not until GrandsLam accepts your reservation request via email and confirms your reservation by communicating a unique confirmation code that Identify your reservation. Acceptance will be deemed made and will be deemed communicated to you effectively for all purposes at the time GrandsLam sends you such email, regardless of whether it was received by you or not.




GrandsLam and its suppliers have taken the necessary precautions to certify that the content of this website, including all published products such as: hotels, flights, airlines, cars and other information are accurate, although it has been published in good faith, it is not It is possible to guarantee either explicitly or implicitly, the accuracy of any information contained in this site or about its nature, quality, reliability, or about any other service offered by the agency or on your behalf. The Client undertakes to make use of this website at his own risk. The information provided on this site is for guidance purposes only and is subject to change at any time.



GrandsLam guarantees the confidentiality of personal data and credit card information provided by the Client, but it is their duty to guarantee and respond for the veracity, accuracy, validity and authenticity of the same. In accordance with current legislation, GrandsLam has adopted all the levels and measures of Computer Security necessary for the protection of the data sent by the user and also undertakes the confidentiality of the same. Regardless of the foregoing, the Client must raise awareness that Internet security measures are not impregnable.




In no case will GrandsLam be responsible for any loss, delay, accident, damages (direct and indirect, punishable, unforeseen, or any other) due to or related to the use of or inability to use this website, or any other information, software, products or services obtained through or otherwise linked to this website, in each case regardless of whether such damages are based on contract, violation, objective liability or other concept of liability.



This website may contain links to websites managed by third parties outside GrandsLam, they are included only for your reference and convenience, so GrandsLam does not offer any support for its contents, operators and / or owners. GrandsLam does not own or control the content of those websites, so it is not responsible for them and the use made by customers of it.




GrandsLam understands that whenever the Client accesses this website or when sending an email he will be establishing an electronic communication. The Client may receive messages from GrandsLam electronically. GrandsLam will communicate with the customer by posting notes on this site, or by email. The Client accepts that all the notes, information, agreements and other communication provided by GrandsLam electronically satisfy the requirement that the communication must be written.




These terms and conditions are subject to the laws of Cuba and to the exclusive jurisdiction of the courts of Cuba.




Compliance with this agreement by GrandsLam is subject to current laws. Nothing contained in this agreement abrogates GrandsLam's rights to comply with requests for the implementation of the law or requirements related to the use that the Client makes of this website, or of the information offered or collected by GrandsLam with respect to the use that Customer make this site.




If a court of competent jurisdiction determines that any of the provisions of this agreement is invalid or unenforceable as provided by current law, the rest of the provisions of this agreement will remain in full effect and validity. Any provision of this agreement that is deemed void or unenforceable as provided by current law, including and not limited to the disclaimers and limitation of liability set forth above, shall be deemed replaced by a valid provision and enforceable to that effect. get closer to what the original provision intended to express.




If, as a result of “Force Majeure”, GrandsLam is obliged to restrict, alter or cancel a reservation and / or any of the agreed services, the Client will not have the right to claim compensation for any of the losses caused by the aforementioned restriction, alteration or cancellation The term "Force Majeure" includes but is not limited to fortuitous cases, natural disasters, fires and any other destruction of any of the reserved accommodations, riots, civil or international warfare actions, exercises of the municipal, legislative, military or other type, attacks, industrial actions, or any other reason beyond the control of GrandsLam.




These Terms and Conditions contain the entire agreement between GrandsLam and the Client and supersede any prior understanding or agreement (whether oral or written) on the subject, and may not be corrected or modified unless expressly agreed in writing with GrandsLam.




The Client agrees to defend and indemnify GrandsLam and its affiliates and / or their respective suppliers and any of its officers, executives, employees and agents, against and against any claim, cause, lawsuits, failures, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, imposed by third parties due to your violation of this agreement or the documentation referred to herein; your violation of any law or the rights of third parties; or your use of this website


If a court of competent jurisdiction determines that any of the provisions of this agreement is invalid or inapplicable